Building Programs That Transform

20+ years of creating learning experiences that drive measurable business impact across industries and audiences

30%

Increase in Engagement

95%

Faster Path to Accreditation

20%

Training Quality Improvement

4.8/5

Average CSAT Score

300+

Courses Developed

Featured Speaker
DevLearn Conference

Brissa Ramos presenting at conference

Featured Work

Flagship Program

Ignite for Partners

(Formerly Shark Camp for Partners)

Challenge: Partners struggled with consistent go-to-market execution, limiting their ability to effectively position and sell ServiceNow solutions.

What I Did: Designed and delivered a dynamic 2-day virtual hybrid training program that empowers partners with customer-centric selling techniques, objection handling, and sales pitch refinement.

Impact: Accelerated partner readiness, improved pitch effectiveness, and strengthened co-sell capabilities across global regions.

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Ignite for Partners
AI Course

Building AI Agents: The Partner Kit

Challenge: Partners needed guidance to confidently build, develop, and customize AI Agents on the ServiceNow Platform to meet growing customer demand.

What I Did: Created an on-demand course with use cases, implementation best practices, and hands-on guidance tailored for partner enablement.

Impact: Empowered partners to deliver AI-powered solutions with confidence, accelerating adoption and expanding AI-driven revenue opportunities.

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Building AI Agents Partner Kit
Learning Path

NOW ASSIST Skill Kit

Challenge: Partners needed to help their customers automate processes and deliver higher-quality service through AI-powered skills at scale.

What I Did: Built a comprehensive learning journey covering custom and out-of-the-box skills, prompting best practices, evaluation techniques, and certification.

Impact: Enabled partners to streamline customer operations, accelerate productivity, and deliver human-like, real-time experiences at scale.

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NOW ASSIST Skill Kit
Accreditation Portfolio

ServiceNow Sales & Pre-sales Accreditations

Challenge: Sales and pre-sales teams needed formal validation of their expertise to drive customer confidence and differentiate in competitive markets.

What I Did: Developed comprehensive accreditation programs providing industry recognition and establishing measurable credentials for sales and pre-sales professionals.

Impact: Strengthened field credibility, increased user community satisfaction, and delivered a tangible measure of educational investment across the global organization.

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ServiceNow University
Podcast Feature

NovoEDTalks Podcast: Episode 56

Challenge: The L&D community needed insights on how AI is fundamentally reshaping partner enablement and sales training strategies.

What I Did: Featured as guest expert on "Partner Enablement in the AI Era," sharing AI-driven training strategies and the future of sales enablement.

Impact: Established thought leadership in AI-powered L&D, reaching a global audience of enablement and learning professionals.

Listen to Episode
NovoEDTalks Podcast

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